Go Team: Opportunities at the Island Inn
INNkeeper 3 | Housekeeping Manager
INNkeeper 1 | Team Clean + Landscape
On-call | Property Maintenance Tech
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Island Inn LLC is an equal opportunity employer committed to inclusive employment experiences for everyone.
INNkeeper 3 | Housekeeping Manager (temporary on-site housing available)
4-month minimum: June 15th - October 15th. Year 'round preferred.
Are you a seasoned cleaning pro looking to level-up?
If you know how many pumps of soap are left by lifting the bottle, can sense when a light bulb is on its last lumen, and somehow know when a guest needs a hand with luggage, we should meet.
Our hotel is small, our Team is small, our island is small, but our guest experiences are epic. Our secret? We all work for the guest.
Sure, we’re looking for a seasoned, effective Housekeeping Manager with outstanding leadership, communication, and time management skills, but our guests demand more. INN addition to extensive hands-on experience delivering exceptional results as a Housekeeper and Housekeeping Manager, we’re looking for someone who offers great guest service.
Disclaimer
If you prefer to stay INN your lane on a paved highway, this isn’t the gig for you. If you’re up for an adventure, and prefer to take the backroads, keep reading.
📣 We'd love to welcome an INNkeeper 3 | Housekeeping Manager
(temporary on-site employee housing possible – no family or pet housing available)
to our small but mighty team. 💪
Early Application Deadline
June 1, 2024
Minimum 4-Month Position Dates
June 15 – October 15, 2024
Paid Training Period
10 days
🗓️ Overview
We have fifteen rooms that range from 295 ft² to 1,475 ft². Each is unique and each is accessed only by climbing exterior stairs. Lots of stairs. No pushing a cart down the hallway here – our buildings are stepped-INN to the hillside.
We take lots of pride INN keeping our building, grounds, and guestrooms INN tip-top shape. Here’s where you come INN:
Guests
You’ll spend some time at our Front Desk and will be available to guests throughout their stay
by phone, INN person, and by text.
Team Clean
You’ll clean every day that you’re on the schedule, and guide Team Clean.
This INNcludes grounds and landscape.
Maintenance
Preventive and corrective. If it ain’t broke, keep it that way. If it is broke, fix it if you can.
If you can’t fix it, call INN for backup.
Guests
You’ll be on-call after hours at least two nights per week.
🎁 Compensation
Temporary on-site housing may be possible if you fly solo (sorry, no pets or families) with a light footprint and need a place to land on-island. A private sleeping room is attached to a shared living space. Shared laundry, kitchen, and shower facilities are around the corner. $25 hourly if you commit to and fulfill a minimum of four months, and you’re a top-performer. Ideally, this role will start as or grow INNto a full-time, year ‘round salaried core team position.
✅ Must Haves
- Minimum 3 years’ experience as a Lead Housekeeper or Housekeeping Manager at a hotel of similar size and service level
- Valid driver’s license and San Juan County Food Handler’s Certificate (may obtain after hire) are required; CPR and First Aid certifications are great
- This position is physically demanding and regularly requires the Housekeeping Manager to be on their feet at least eight hours a day walking quickly up and down stairs most of the day.
- The uncanny ability to be nice to everyone while demonstrating the right sense of urgency associated with completing projects and tasks with competing priorities
- Genuine care and concern for our community, colleagues, guests, and planet
- Savvy communication
- Computer confidence for managing our online INNterfaces
- Ambition to get it done yesterday
- INNtuition that offers our Team and Guests next-level service
- Ability to read, write, speak and understand English
- You’ll be moving around a lot, reaching, feeling, smelling and looking at details. You’ll move 10 – 15 pound objects regularly and will move objects that may be up to 50 pounds frequently.
- You may also be exposed to moving mechanical parts, all types of weather conditions, fumes or airborne particles, and risk of electrical shock
👀 Focus
You’ll be responsible for the quality of the guestrooms and physical environment that we provide our guests and Team.
Here’s how that looks:
- Actively participate INN daily room, common space, property, and grounds cleaning and maintenance
- Guide the daily work product and task assignment of Team Clean; coordinating room re_freshes, turns, guest requests, arrivals, and departures so that we deliver on our promise to every guest every stay
- Conduct daily room and property INNspections to ensure top-notch Team performance
- Implement and maintain Standard Operating Procedures and maintenance programs for Team Clean, enhancing the guest and Team experience and efficiency
- Oversee the property maintenance schedule, deep clean schedule, and immediately resolve any and all urgent maintenance requests as needed
- Understand, learn more about, and train others on the Inn’s Property Management software, text messaging platform, phone system, and other equipment like televisions, Rokus, DirecTV, HVAC, fireplaces, and the Inn’s computer network
- Understand, learn more about, and train others on current and future online platforms, and third-party extranets
- Maintain an adequate INNventory of cleaning, maintenance, guestroom, and property supplies
- Participate at least two nights per week in our ‘After Hours Ambassador’ program, being available “on-call” to our guests and Team during overnight periods
- Keep us as green as it gets
People
- Help guide all Team Members, and keep track of who’s clocking-in, late or absent, dressed properly, calling off or replacing shifts
- Coordinate breaks and schedules to maintain the Inn’s standards and a jovial work environment
- Help reward and correct Team members; address complaints and resolve challenges
- Collaborate with the Team to ensure a Hotel Operations Schedule that considers functional coverages, time off requests, special project oversight, and after hours coverage availability
- Schedule and manage maintenance contractors and vendors
- Handle guest and Team concerns and questions professionally, diffusing any and all potential escalation
✅ Application
⚠️We won't consider INNcomplete applications⚠️
👀 Every detail matters. Please complete our online application if you’d like to be considered for an employment opportunity. “See resume” or similar language doesn’t count toward completing the application.
INNkeeper 1 | Team Clean (seasonal on-site housing available)
3-month minimum: June 15th - September 15th
Everyone's a housekeeper and everyone's an INNkeeper.
INN addition to cleaning, you must absolutely love stairs. Seriously. You can’t get anywhere INN our hotel without climbing lots of stairs. Lots – of – stairs. If you can clear that hurdle, you’ve got to be able to also regularly carry gear up and down those stairs. Up to 25 lbs worth of gear: duffels, ladders, laundry bags, laundry baskets, and more. If that doesn’t sound like your cup of tea, need to read further.
Our hotel is small, our Team is small, our island is small, but our guest experiences are epic. Our secret? We all work for the guest. You'll focus on cleaning, maintenance, and grounds-keeping, but you'll always be ready and willing to assist our guests.
📣 We've got two (2) INNkeeper 1 | Team Clean
(seasonal on-site employee-only housing – no family or pet housing available)
positions open for the 2024 season. 💪
Application Deadline
June 1, 2024
Minimum 4-Month Position Dates
June 15 – October 15, 2024
Paid Training Period
10 days
🗓️ Overview
We have fifteen rooms that range from 295 ft² to 1,475 ft². Each is unique and each is accessed only by climbing exterior stairs. Lots of stairs. No pushing a cart down the hallway here – our buildings are stepped-INN to the hillside.
We take lots of pride INN keeping our guestrooms, common spaces, building, and grounds INN tip-top shape. Here’s where you come INN:
Guests
You’ll need to be at the ready to assist our guests.
Cleaning
Your primary focus will be guestroom turns and refreshes.
You'll also clean common spaces daily.
Maintenance
Replace light bulbs and batteries, clean filters, wash windows.
Call-INN backup for more complex challenges.
Grounds
You'll regularly tidy the exterior of the property and landscaping.
After all, we won't get a second chance to make a first impression.
🎁 Compensation
Seasonal on-site employee-only housing is possible if you fly solo (sorry, no pets or families) with a light footprint and need a place on-island. A private sleeping room is attached to a shared living space. Shared laundry, kitchen, and shower facilities are around the corner. $20/hour if you commit to and fulfill a minimum of four months, and you’re a top-performer.
✅ Must Haves
- Minimum 1 year experience as a Housekeeping Room attendant at a hotel of similar size and service level
- San Juan County Food Handler’s Certificate (may obtain after hire) is required; CPR and First Aid certifications are great
- This position is physically demanding and regularly requires Team Cleaners to be on their feet at least eight hours a day walking quickly up and down stairs most of the day.
- The uncanny ability to be nice to everyone while demonstrating the right sense of urgency associated with completing projects and tasks with competing priorities
- Genuine care and concern for our community, colleagues, guests, and planet
- Computer confidence for using our online INNterfaces
- Ambition to get it done yesterday
- INNtuition that offers our Team and Guests next-level service
- Ability to read, write, speak and understand English
- You’ll be moving around a lot, reaching, feeling, smelling and looking at details. You’ll move 10 – 15 pound objects regularly and will move objects that may be up to 50 pounds frequently.
- You may also be exposed to moving mechanical parts, all types of weather conditions, fumes or airborne particles, and risk of electrical shock
👀 Focus
You’ll be responsible for keeping us the #1 hotel on San Juan Island.
- Exemplary and super-savvy cleaning and communication skills
- Fixate on the finer details while keeping the big picture INN mind
- Perform daily room, common space, property, and grounds cleaning and maintenance
- Perform room re_freshes, turns, arrival preps, departure cleans, and fulfill guest requests so that we deliver on our promise to every guest
- Follow Standard Operating Procedures and participate INN maintenance programs
- Perform light property maintenance, deep cleans, and grounds-keeping duties
- Understand and use the Inn’s housekeeping app, text messaging platform, phone system, and other equipment like televisions, Rokus, DirecTV, HVAC, fireplaces, and more
- Keep us as green as it gets
✅ Application
⚠️We won't consider INNcomplete applications⚠️
👀 Every detail matters. Please complete our online application if you’d like to be considered for an employment opportunity. “See resume” or similar language doesn’t count toward completing the application.
On-call | Property Maintenance Tech - No housing available
You'll need your own housing on San Juan Island to be eligible for this role.
Anticipated Start Date:
Immediate
Paid Training Period:
None
Reports to:
INNkeeper 4
Schedule:
Hourly as needed; usually* Monday – Thursday 10:00am – 4:00pm
*Occasional emergency call-INNs!
Compensation:
$25 - $35/hour based on experience, qualifications, and skill set. Benefits could INNclude Health INNsurance, Sick Leave, and perks around town.
Overview:
The best guest experience starts with a top-notch property. We need a maintenance pro to join our small but mighty team to be sure that we meet our own high standards, and exceed our guests’ expectations. If you’re a reliable maintenance person adept at a variety of tasks both INNside and out, we’d sure like to meet you.
INN season hours are around 25 hrs/week May - October. As our occupancy goes down, your hours could go up November - February. Of course, we always need a hand cleaning guestrooms, so, if you’re interested INN joining Team Clean, we’d have lots more summer season hours available!
Essentials:
Genuine care and concern for our community, colleagues, guests, and planet. Our Team is small, mighty, and drama-free.
Enthusiasm for keeping us as green as it gets.
Ability to read, write, speak and understand English.
Ready to assist our Team and Guests to INNclude troubleshooting challenges with INN-room equipment like televisions, WiFi, HVAC, dishwashers, fireplaces, and more
Professional, proactive and clear communication via e-mail, text, INN-person, phone, two-way radio, carrier pigeon, echolocation, and INNternal notes
At least 3 years’ experience operating a variety of power tools and outdoor power equipment INN a professional commercial setting
A varied skill set that INNcludes knowledge of general INNterior and exterior maintenance and repair
Able to lift 50 pounds repeatedly throughout the work day and keep all maintenance storerooms and work areas tidy and organized
Knowing when to call INN a subcontractor or specialist for technical or specialized repairs
Knowledge of building cleaning and maintenance procedures and methods
Strong sense of urgency with the ability to respond appropriately to emergencies
Tasks will INNclude but not be limited to:
General repair and maintenance: carpentry, electrical, plumbing, and electronics
Landscape maintenance: planting bed maintenance, pruning, and sidewalk clearing (snow & debris)
Exterior cleaning: glass, awnings, siding, decking, membrane roofs, etc.
Interior cleaning: glass, carpets, furniture, tile, grout, fireplaces, appliances, dryer ducts
Interior and exterior painting: patching, staining, caulking, and sealing
Preventive maintenance: water heater, HVAC, wheelchair lift, and life safety systems
Quick fixes: INN-room work orders generated by Hotel guests and Team
Application
If you want to be a BIG part of our small team, get INN touch!
Got 3 minutes? Start the conversation.
Got 20 minutes? Fill INN our complete application.
